We understand that items are sometimes damaged in shipping or defective upon arrival. Our customer-friendly return policy provides a 14 day window to handle such problems with care. Send us an email to service@laptopparts.ca and  a customer service representative will assist you to resolve this issue.

THINGS TO KNOW...

• Returns are accepted within 14 days of receiving your order.  Part must be in it's original condition.  
• If you are unsure whether you're ordering the correct part, please contact us by email ( service@laptopparts.ca )  prior to completing your order.
• Return shipping for damaged or defective Parts is at the expense/paid by LaptopParts.ca. If a part is received damaged, please retain the packaging to prove it was damaged in transit.
• Return shipping for wrong/unwanted product ordered is at the expense of the customer. We can supply a Canada Post return label which will be deducted from your refund ($19.99 + tax). 
• Wrong product ordered or unwanted parts returned for refund are subject to a restocking fee of 20% of the sale price. Minimum $10.00. RMA - Return Merchandise Authorization required. 
• All or any related shipping costs/fees paid are not refundable.

LaptopParts.ca

Box 941
Alexandria, ON, Canada 
K0C 1A0 

Revised May 6, 2024